Terms and conditions
EHAD Terms and Conditions
Thank you for using EHAD. We assure that you will find the use of EHAD convenient and easy. By using this website, you accept, without limitation or qualification, the Terms and Conditions set out below. If you do not agree with any of these Terms and Conditions, you must not use this website. It shall be your responsibility to check the terms & conditions for any changes or amendments which shall be made from time to time
EHAD Business and Scope of the Service Provided:
EHAD is an e-commerce platform that provides an online medicine shopping experience to its users.
- Your order is an offer to buy from us. Acceptance of the order is at the discretion of EHAD. A contract will only be given effect once we notify you that we have confirmed your order. At any point up until then, we may decline to supply the goods to you. Payment of the order is due at the time of delivery.
- Prices of products sold through our website may be different from those available in retail stores.
- EHAD team will deliver the products at the address specified during order confirmation. It is your responsibility to ensure presence of someone responsible to receive the order. Anyone receiving the order at the specified address will be presumed to be a person authorized by you to receive and is required to make full payment of the order. If the order is undelivered due to absence of any receiver or wrong delivery address, an additional delivery fees will be applicable on re-delivery of the order.
we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.
You represent and warrant that you are at least 18 years old and competent to enter into legally binding agreement. You shall not use this website if you are not competent to contract under the applicable laws, rules and regulations.
All prices posted on this website are subject to change without notice. Posted prices include Sales Tax where applicable. In case of any additional taxes or charges the same will be mentioned on the website
It is our policy to permit you to cancel the order until a contract has been made effective i.e. before we notify you via email/sms/phone call of dispatch of the order. Once an order is dispatched, no cancellations can take place.
If any fraudulent transaction is suspected or a transaction is not in accordance with these Terms and Conditions, we reserve the right to cancel such order. We may also flag such suspected users of our website, deny access to them and even cancel any orders placed by them.
Discounts and Coupons:
Each voucher/discount coupon may have certain conditions such as a minimum order requirement, single use or validity for a specific time period. Upon entering the coupon code on the website bill amount is automatically adjusted as per the conditions of the coupon. You are eligible to use only one promotional/discount scheme at a time. Discount coupons are irreplaceable if lost or stolen and cannot be sold, refunded, exchanged, transferred, shared or returned. No reproduction of voucher code is permitted. EHAD reserves the right to verify the coupon and declare it null and void if any duplication or fraudulent activity is suspected. All decisions of EHAD with regards to the discount codes and promotional coupons are final.
All payments are to be made in full and in cash (only in PKR) at the time of delivery.
All material contained on this website and/or associated to this service is owned by or licensed to EHAD. This material includes, but not limited to, design, layout, look, appearance, graphics and contents. Reproduction of any of the same in any form is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
The trademarks “EHAD” or any other trademarks associated to this service are the intellectual property of EHAD exclusively unless stated otherwise. Whereas, the trademarks appearing on the third party’s products which are being displayed and offered to be sold/supplied through this website are believed to be the property of the manufacturers/suppliers of such goods or licensed to them or they have authorizations from the owners of such trademarks and EHAD does not take any responsibility or liability of any claim in respect of any use or misuse of such trademarks.
EXCEPT AS OTHERWISE EXPRESSLY STATED WITH RESPECT TO THE PRODUCTS WE SUPPLY, ALL CONTENTS ON OUR WEBSITE ARE OFFERED ON AN "AS IS" BASIS WITHOUT ANY WARRANTY WHATSOEVER EITHER EXPRESS OR IMPLIED. EHAD MAKES NO REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF THE PRODUCTS FOR A PARTICULAR PURPOSE. EHAD DOES NOT GUARANTEE THE FUNCTIONS CONTAINED ON THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THIS WEBSITE OR ITS SERVER WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR DEFECTS WILL BE CORRECTED EVEN IF EHAD IS AWARE OF THEM.
You agree to defend, indemnify and hold harmless EHAD, its employees, directors, officers, agents and their successors and assigns against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, including, but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this agreement.
In case if any dispute arises between you and EHAD, and if same is not settled by mutual consultation, it will be referred to arbitration under the Arbitration Act, 1940, the award of the arbitrators or umpire, as the case may be, shall be final and binding and arbitration proceeding shall be held in Karachi.
Please read our refund policy link